The first decade of the new millennium ushered in efforts to hone the museum’s culture of quality. Operations adhered to a management style rooted in customer satisfaction and in the institution’s accessibility to its audiences. Mercedes Lopez Vargas, granddaughter of the museum’s namesake, became director in 2002. That year, the museum received its ESH (Environment, Safety and Health) rating from the Lopez Group of Companies. This effectively acknowledged the maintenance of high standards to sustain an environment that was safe and healthy for collections, visitors, and staff. In July 2003 the museum earned the coveted ISO 9001 rating that committed to continual improvement and optimizing performance.
Since its budding years, the museum staff has maintained a fine reputation for personalized service. Librarians, in particular, have been assisting scholars nationwide and overseas while networking with universities and other libraries. As the museum’s programs expanded in the early years of the twenty-first century, so did its staff roster that currently totals eighteen.
Historian Serafin D. Quiason became a consultant for the library, Crispina Reyes for digitization, and Mary Ann Pernia for education programs. Joselina Cruz initiated changing exhibitions as Curatorial Consultant. When Joselina moved to Singapore Art Museum in 2004, Eileen Legaspi-Ramirez took over her position and Ricky Francisco joined as Collections Management Consultant. Maita Reyes came in 1999 as Conservation Consultant.
Galleries were given a fresh look and improved flexibility. A new, robust curatorial perspective for cultural properties influenced changing exhibitions, education programs, research services, audience development, museum shop product lines, and institutional marketing. The Roberto M. Lopez Conservation Center opened in 2002 to service the museum, the Lopez Group of Companies, and a selection of other projects. To facilitate conservation and enable online access, a digitization project started in 2007 to complement microfilming of the library holdings.